Asset Management- It refers to the set of resources that you use to deliver IT services. 

Configuration management- It is a process that is used to keep track of an organization’s various IT services. 

The asset configuration and management services of CI Dragon help your organization to deliver effective service management thus improving the overall performance of your business. 

Service Asset and Configuration Management (SACM) can benefit your organization in a number of ways: 

  1. Control: It gives you a greater degree of control over your infrastructure by verifying and correcting configuration records.
  2. Cost reduction: The integration of all configuration-related IT processes reduces administrative costs and errors.
  3. Easy decision: When you have complete and accurate configuration information the decision, making process becomes easier.
  4. Efficiency: SACM offers a more efficient resolution of incidents and problems, hence impacting the overall organisation efficiency.
  5. Performance: It improves the overall service performance by optimizing the execution of service assets and configurations.
  6. Software Compliance: Lack of an asset management system can put the organizations at risk for being out of compliance.  

Why Professionals Love

We faced a lot of feed attacks – a type of DDoS-like hacks where the bots were scraping the google crawls. When we discovered the damage of the website, we immediately started looking for security options and there we consulted CI Dragon. In a day or two, CI Dragon was able to clear the attacks and provide us further protection and monitoring.

Shilpi New Delhi

I’m a professional photographer and have to handle the full website on my own. Not coming from an IT background, it was becoming problematic for me to identify the IT errors and come to definite solutions. My professional work was getting hampered gradually. The time was literally very poor and was completely engaged in solving malware issues.  Thereafter, I started figuring out a permanent solution for IT problems. A friend’s recommendation, CI Dragon proved worthwhile. It is aiding me to live my business with one worry less.

Sanjay New Delhi

There are no words to explain the professionalism, politeness, and speed with which the CI Dragon team worked for my website. I’m recommending it to anyone who is running a business with multiple websites and web pages. Let CI Dragon take care of this part of your business.

Sourav New Delhi

When you are a service-based company with a lot of clients and websites, it becomes difficult to actively handle website protection. In such cases, hacking rescue companies are the best to resolve issues on your behalf. We chose CI Dragon for the same. The best thing about CI Dragon is that it resolves the website problems even before it actually becomes a big issue.

Gaurav New Delhi

I experienced the worst phase when my blog was hacked last month. A number of invalid pages and errors popped up on my website. City Innovates Dragon team helped me all the way out and fixed the issue in no time. Apart from this, CID rendered me with the procedure of best practices to avoid such future website attacks.
If you are not able to resolve malware problems on your website, opt for CI Dragons and let it work for your hack prevention.

Priya New Delhi

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Goals Of SACM process –

  1. Support customer and business requirements.
  2. Empower IT service management process. 
  3. Reduce the number of quality and compliance issues. 
  4. Optimize service assets, IT configuration, capabilities, and resources. 
  5. Improve the health of individual services and the entire IT infrastructure.
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Different processes of SACM –

  • Management and Planning: In this step, we need to plan on what we are going to consider a configuration item. A configuration item is any component that needs to be controlled and managed in order to deliver a service. The planning and management is a bedrock for financial management and high-performance service delivery. 
  • Configuration Identification: As part of this process, a complete record of configuration baseline is developed and CIs are identified and their relationship with other CIs is checked. The CIs identified are then stored on the Configuration Management Database (CMDB), either automatically or manually.
  • Configuration Control: The process of configuration control ensures that all CIs follow a strict process for being added, changed, and removed from your CMS (content management system) or CMDB (content management database). It also maintains the record of changes in your CIs.
  • Status Accounting and Reporting: It is the next sub-process of Security Asset Configuration and Management where details and information about the configuration items are recorded and reported regularly. It encourages you to keep track of the complete status.

Configuration verification and Audit: The final sub-process of SACM is a thorough verification and audit. It is an important step to check whether all updates have been successfully deployed and that no other assets or configuration items have been affected.

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At CI Dragon, we ensure that your organisation leads the way in your respective industry, with at par services delivered to the clients. Our proprietary algorithms and services have enabled our teams to empower you towards a more efficient and effective growth rate.

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